Michael Mankins and Eric Garton, Bain & Company experts in organizational design and effectiveness, present new research into how you can liberate people's time, talent, and energy and unleash your organization's productive power.
为什么获得盈利增长如此困难,又难以维持?大部分管理者认为解决公司的问题主要在于解决外部环境问题:寻找有吸引力的市场、形成正确的战略以及赢得新顾客。贝恩公司合作伙伴克里斯·祖克和詹姆斯·艾伦对这一问题进行研究。
如今,净推荐值已演变为一个羽翼丰满的管理体系。在这本全新的升级版《终极问题2.0》中,弗雷德·赖克哈尔德与同事罗伯·马奇详细阐释了企业如何运用这一系统驱动了财务收益和竞争优势,获得了令人瞩目的成功。
Successful companies endure by maintaining simplicity at their core. They build a “repeatable business model” that produces continuous improvement and allows them to rapidly adapt to change without succumbing to complexity.